10x Genomics Freshers Job Opening – Molecular Biology
10x Genomics Freshers Job At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world. We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask.
Job Title: Support Scientist, AMR
Company Name10x Genomics Company
Location Pleasanton, CA
About The Role
10x Genomics Freshers Job
As an in-house Support Scientist based at our Headquarters in Pleasanton, CA you will be at the centre of innovation that builds and maintains an optimal Customer Experience. As a key member of the Support Team, you will assist in the development and continuous improvement of commercial processes to ensure that 10x Customers are supported beyond their expectations.
What You Will Be Doing
- Work within the Contact Center to provide direct application support (product information, troubleshooting, complaint handling) to our Customers, Distributors, and Field Applications Team.
- Log, track, manage and report on Customer issues using Zendesk and Salesforce databases.
- 10x Genomics Freshers Job Receive and manage Support inquiries through omnichannel support platform (phone, email, chat, text)
- Work within the Escalation Process to get solutions from partners in R&D, Product Management, Manufacturing, Engineering as needed
- 10x Genomics Freshers Job Participate in Support-related projects to develop and maintain databases, report on trends and quality
- Be the Voice of the Customer. Distil, quantify and actively represent Customer feedback to internal teams. Use your “Customer Perspective” to advocate for the User Experience.
To Be Successful In This Role, You Must Have
- BA/BS with 2-5 years of experience, MS with 0-2 years of experience, PhD with experience in Molecular Biology or Genetics considered
- Outstanding written, verbal communication and interpersonal skills
- Skills and experience with project management, life science tools and genomics technology is strongly preferred
- Proficiency with MS Office, Google Suite (Mail, Calendar), Concur, Confluence, JIRA, Salesforce
Nice To Have Skills & Background
10x Genomics Freshers Job
- Customer Support experience preferred.
- Cell culture, cell sorting, single-cell PCR or RNAseq experience desirable
Willing to travel up to 10% - Salesforce and Zendesk experience highly desirable
