Thermo Fisher Scientific Job – Life Science Candidates Apply Online
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Job Title: Technical Application Specialist II (Hybrid)
Job ID: 200322BR
Location/Division
The Genetic Sciences Group (GSG) provides industry-leading genetic sciences tools and solutions to advance scientific discovery, enable customers in applied markets and improve global health outcomes. Specifically, GSG workflows enable biomarker discovery and analysis, predictive genomics, reproductive health solutions, pathogen detection, disease-specific solutions, forensics and human identification.
This position sits at one of the following locations as well as works from home.
South San Francisco, CA
Santa Clara, CA
Eligibility Criteria:
The minimum education requirement is an undergraduate degree in life sciences or chemistry or a similar field.
Preferred Qualifications: PhD. or a PhD. with post-doctoral experience.
Experience
- Minimum of 3+ years of laboratory experience in molecular biology techniques required.
- Experience in Sanger Sequencing, Next Generation Sequencing, and/or fragment analysis is desired.
- Prior experience in customer service is a plus.
Knowledge, Skills, Abilities
- Proven technical writing capabilities
- Proven ability to quickly learn large amounts of new, complex technical information
- Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
- Ability to manage multiple priorities
- Problem-solving ability
- Computer literacy, including spreadsheet, database, word processing and Internet applications
- Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc) a plus
How will you make an impact?
The Technical Applications Scientist is responsible for providing remote pre and post-sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.
What will you do?
- Provide technical support for Applied Biosystems CE and Ion Torrent NGS product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or webchat.
- Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
- Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
- Accurately record pertinent information from customer contacts in the Customer Relationship Management system.
- Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
- Recommend changes to knowledge databases, websites, and other company-managed databases of technical information.
- Present technical updates to colleagues and contribute to department meetings.
- May present technical and product information at trade shows and in customer field visits.
- Participate in additional special team or individual projects.
- May be required to perform other related duties as opportunities arise.
Occasional travel may be required.
Thermo Fisher Scientific Job
